Privacy Policy

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Zokal Safety Services Australia

About us
About Zokal Safety Australia

With over 50 years of industry leadership, the Zokal group includes Zokal Safety Services, Zokal Safety Training, Zokal Safety Hire, and Zokal Standby & Rescue. Together, these divisions provide end-to-end safety solutions — from safety servicing to certified training, standby rescue teams, and fully maintained safety equipment hire. Trusted by major industrial clients across Australia, Zokal is committed to protecting workers and ensuring full compliance with Australian Standards.
About Zokal
Training
Our Training Courses
Zokal Safety Training

Zokal Safety Training is a Registered Training Organisation (RTO 91267) delivering quality nationally accredited training with positive outcomes.

The courses listed are conducted at our Newcastle, NSW safety training facilities. We can also bring the training to your premises with our On Site Safety Training trailer.

Click here to see our Safety Training FAQs

View the Training Calendar

Book on-site Safety Training
Servicing
With over three decades of experience servicing high-risk life support equipment for Australian industries including mining, construction, and engineering, Zokal has earned a reputation for meticulous attention to detail and a commitment to zero equipment failures.
What equipment do you need to be serviced?
Hire Equipment
Standby & Rescue
Standby & Rescue

Our specialized rescue and emergency response staff have extensive expertise in medical response, fire safety, hazmat management, breathing apparatus operations, confined space entry, height rescue, and recovery.
Standby & Rescue Services
News
Contact us

Zokal Safety Australia Pty Ltd (ABN: [Insert ABN]) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, store, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect the following types of personal information:
- Full name and contact details (including phone number, email, and address)
- Employment details (e.g. employer name, job title, industry)
- Training history and certification records
- Payment and billing information
- Equipment hire or servicing history
- Emergency contact details (for training or on-site services)
- Any other information voluntarily provided via online forms, email, phone, or in person
We may also collect usage data when you visit our website, including your IP address, browser type, and interactions with our site.

2. How We Collect Personal Information

We collect personal information in a variety of ways, including:
- When you fill out forms on our website (e.g. contact, quote, or course booking forms)
- During safety training course enrolments
- When hiring, servicing, or purchasing equipment from us
- When contacting us by phone, email, or in person
- Through cookies and website analytics tools such as Google Analytics
3. Why We Collect Your Information

Zokal Safety uses your personal information to:
- Deliver our services (e.g. training, hire, sales, inspections, servicing)
- Process payments and issue invoices
- Maintain accurate training records and certification histories
- Manage health and safety obligations for training courses
- Provide customer support and respond to enquiries
- Send important updates, newsletters, or regulatory reminders (you may opt out of marketing communications at any time)
- Improve our services and website usability
4. Disclosure of Personal Information

We do not sell your personal information. However, we may share it with trusted third parties only when necessary, including:
- Registered Training Organisations (RTOs) for certification processing
- Government regulators or legal authorities if required by law
- IT service providers and cloud platforms that host or support our systems
- Payment processors for secure transaction handling
All third-party providers are required to comply with privacy obligations and handle your data responsibly.

5. Data Security

Zokal Safety Australia takes reasonable steps to safeguard your information against loss, misuse, unauthorised access, modification, or disclosure. We store data in secure environments and use encrypted systems and secure payment gateways where applicable.

6. Accessing and Correcting Your Information

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or outdated.

To access or update your information, please contact our Privacy Officer (see contact details below). We will respond within a reasonable timeframe and may require identification before processing your request.

7. Cookies and Website Tracking

Our website uses cookies to enhance user experience and track site performance. You can control cookie preferences through your browser settings. Disabling cookies may limit some functionality of our website.

8. Marketing Communications

We may occasionally send you updates about new training courses, equipment offers, or safety industry news. You can opt out of these communications at any time using the unsubscribe link in our emails or by contacting us directly.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business operations. The most current version will always be published on our website.

Contact Us

If you have any questions about this Privacy Policy or would like to lodge a privacy complaint, please contact:

Privacy Officer
Zokal Safety Australia Pty Ltd
Friesian Business Centre Unit 4, 5 Friesian Close, SANDGATE, NSW 2304, Australia
Phone: (02) 4960 9611
Email: admin@zokal.com.au
Website: https://zokal.com.au